# default > default knowledge base – help articles and documentation. ## Returns and Exchanges - [How do I return for a refund to my original method of payment?](https://knix.kustomer.help/en_us/how-do-i-return-H1JJ4YS_C.md): Click the items youll be returning one at a time Follow the popup prompts then select the next item if returning multiple Once ALL returning items are se - [How do I return for an exchange?](https://knix.kustomer.help/en_us/how-do-i-exchange-ByQA7tBdA.md): To initiate a return for an online order enter your order number and shipping address postal code in the online portal For Knixca orders use this link htt - [How do I return/exchange for store credit?](https://knix.kustomer.help/en_us/how-do-i-return-exchange-for-store-credit-ryix4KBdR.md): To initiate a return for an online order enter your order number and shipping address postal code in the online portal For Knixca orders use this link htt - [What does 'final sale' mean?](https://knix.kustomer.help/en_us/what-does-final-sale-mean-BklQ0AwR.md): Final sale means that the item is not eligible for exchange refund to store credit or refund to original method of payment Refer to the return policy for det - [What does 'exchange only' mean?](https://knix.kustomer.help/en_us/what-does-exchange-mean-r1k8b0RDC.md): If an item is eligible for exchange you may exchange for a different size or colour of the same item or choose store credit instead If you are looking to ex - [What does 'easy returns' mean?](https://knix.kustomer.help/en_us/what-does-easy-returns-mean-rkVnZRCDR.md): If an item is eligible for return you can choose between exchange refund to store credit or refund to original method of payment Items purchased instore w - [Is shipping refunded if I return my order?](https://knix.kustomer.help/en_us/is-shipping-refunded-if-i-return-my-order-Sk9VPTuA.md): No - [Are there charges for returning or exchanging?](https://knix.kustomer.help/en_us/are-there-charges-for-returning-or-exchanging-rkdUmPTdC.md): There are no - [How do I get a refund if I paid with store credit?](https://knix.kustomer.help/en_us/how-do-i-get-a-refund-if-i-paid-with-store-credit-rkkFPJOK0.md): If you paid with a store credit - [What if my card is expired or compromised?](https://knix.kustomer.help/en_us/what-if-my-card-is-expired-or-compromised-r1Tp4NYt0.md): I - [Why does the return portal say 'order not found'?](https://knix.kustomer.help/en_us/why-does-the-return-portal-say-order-not-found-r1_wXOKKR.md): For orders ending in ## Gift Cards - [How do I check my Gift Card balance?](https://knix.kustomer.help/en_us/how-do-i-check-my-gift-card-balance-rkJ87QsvY.md): You can vist the links below to check your Gift Card balance: knix.com - https://knix.com/pages/check-gift-card-balance knix.ca - https://knix.ca/pag... - [Why am I still being charged shipping?](https://knix.kustomer.help/en_us/i-have-a-100-gc-in-my-cart-and-other-knix-items-but-am-still-being-charged-shipping-why-is-that-SJL3MQowY.md): Because gift cards are not shipped they do not apply towards the free shipping threshold. Free shipping thresholds are calculated after discounts, before shi... - [Can I send a personalized note to the Gift Card recipient?](https://knix.kustomer.help/en_us/can-i-send-a-personalized-note-to-the-gift-card-recipient-B17QzQiDK.md): Yes! You can add the recipient's name, email and a personalized message. - [Can I purchase a gift card now and send it later?](https://knix.kustomer.help/en_us/can-i-purchase-a-gift-card-now-and-send-it-later-ryGPz7svF.md): Yes, if you want to send the gift card directly to the recipient, click "Send As A Gift". From there you can also add a personalized note and schedule the em... - [I purchased a gift card for myself and am unable to find it in my email, can you help?](https://knix.kustomer.help/en_us/i-purchased-a-gift-card-for-myself-and-am-unable-to-find-it-in-my-email-can-you-help-HkvtzQivY.md): Please check your junk mail folders and if you are still unable to find it contact info@knix.com and we can check your account. - [Where do I find my store credit?](https://knix.kustomer.help/en_us/where-do-i-find-my-store-credit-SkpSz1OtC.md): If youve requested - [How do I get a refund if I paid with store credit?](https://knix.kustomer.help/en_us/how-do-i-get-a-refund-if-i-paid-with-store-credit-rkkFPJOK0.md): If you paid with a store credit ## Payment Methods - [Are Leakproof underwear covered by my FSA or HSA?](https://knix.kustomer.help/en_us/are-leakproof-underwear-covered-by-my-fsa-or-hsa-BkOfwxRi0.md): Depending on your plan our absorbent underwear may be eligible for an HSA or FSA reimbursement ## Discounts - [How do I sign up for the birthday reward?](https://knix.kustomer.help/en_us/how-do-i-sign-up-for-the-birthday-discount-SJSqU6qvA.md): To sign up for the birthday discount follow the steps Log into the Knix site using the person icon in the right corner of the Knix site Under My Account - [What is the birthday discount for Knix Rewards members?](https://knix.kustomer.help/en_us/what-is-the-birthday-discount-for-knix-rewards-members-ByZi_CYvA.md): Knix offers a birthday discount for Super Fan Champion and Passionate Badass Knix reward members Customers at the Super Fan loyalty also referred to - [How long do I have to redeem my birthday reward?](https://knix.kustomer.help/en_us/how-long-do-i-have-to-use-my-birthday-discount-B1urYp9vA.md): Knix rewards birthday discounts are valid for 30 days from the date the discount code was received - [What if I don't receive my birthday reward?](https://knix.kustomer.help/en_us/what-if-i-don-t-receive-my-birthday-discount-rk5FY6cv0.md): Birthday discounts will be emailed within a week of the birthday registered to your Knix account If you did not receive the email please log into your account - [How do I get a discount code?](https://knix.kustomer.help/en_us/how-do-i-get-a-discount-code-SkSLFvpDC.md): We offer a variety of discount codes throughout the year The best way to be eligible for a discount code is to sign up for our promotional emails and SMS messa - [How do I apply a discount code at checkout?](https://knix.kustomer.help/en_us/how-do-i-apply-a-discount-code-at-checkout-ByUtnw6vR.md): To apply a discount code complete the following steps Add your items you wish to purchase to your bag with the Add to Bag button Proceed to checkout by - [Where can I enter my discount code at checkout?](https://knix.kustomer.help/en_us/where-can-i-enter-my-discount-code-at-checkout-rkDkCD6w0.md): If youre having trouble finding where to enter your discount code ensure that you have made it to the checkout page by clicking Checkout Now from your shopp - [Can I combine multiple discount codes on one order?](https://knix.kustomer.help/en_us/can-i-combine-multiple-discount-codes-on-one-order-Hya8Pa6v0.md): No only one discount code can be applied per order If multiple discount codes are applied to the same order the most recently entered discount will override - [Can I combine a discount code with a gift card?](https://knix.kustomer.help/en_us/can-i-combine-a-discount-code-with-a-gift-card-H1d806AvR.md): Yes you may use a discount code in combination with a gift card to complete your purchase The discount code and gift card code can be entered one at a time in - [Can discount codes be used in Knix retail stores?](https://knix.kustomer.help/en_us/can-discount-codes-be-used-in-knix-retail-stores-ryZqAp0w0.md): Yes discount codes can be applied online and in Knix retail stores To redeem a discount code in store please provide the sales associate with the code at the - [I forgot to apply my discount code at checkout, can you apply it retroactively?](https://knix.kustomer.help/en_us/i-forgot-to-apply-my-discount-code-at-checkout-can-you-apply-it-retroactively-Skoj0pCPC.md): Yes in most cases our customer service team can retroactively apply a discount code to a past purchase Please contact our customer service team for support ## Loyalty & Rewards - [Do my points expire?](https://knix.kustomer.help/en_us/do-my-points-expire-rkUt4AYw0.md): If your Knix account is inactive for 12 months your Knix rewards points will expire In order to keep your existing points youll need to make a purchase at K - [What is the birthday discount for Knix Rewards members?](https://knix.kustomer.help/en_us/what-is-the-birthday-discount-for-knix-rewards-members-ByZi_CYvA.md): Knix offers a birthday discount for Super Fan Champion and Passionate Badass Knix reward members Customers at the Super Fan loyalty also referred to - [How do I sign up for the birthday reward?](https://knix.kustomer.help/en_us/how-do-i-sign-up-for-the-birthday-discount-SJSqU6qvA.md): To sign up for the birthday discount follow the steps Log into the Knix site using the person icon in the right corner of the Knix site Under My Account - [How long do I have to redeem my birthday reward?](https://knix.kustomer.help/en_us/how-long-do-i-have-to-use-my-birthday-discount-B1urYp9vA.md): Knix rewards birthday discounts are valid for 30 days from the date the discount code was received - [What if I don't receive my birthday reward?](https://knix.kustomer.help/en_us/what-if-i-don-t-receive-my-birthday-discount-rk5FY6cv0.md): Birthday discounts will be emailed within a week of the birthday registered to your Knix account If you did not receive the email please log into your account - [What happens to my earned points when I return an item or order?](https://knix.kustomer.help/en_us/what-happens-to-my-earned-points-when-i-return-an-item-or-order-BJdFhTqPR.md): If you return products for a refund the points from purchasing those products will be deducted from your total It may also affect the VIP tier youre in ie - [What happens to my redeemed points when I return an item?](https://knix.kustomer.help/en_us/what-happens-to-my-redeemed-points-when-i-return-an-item-Sy8yaa5PA.md): If you partially return an order return some items and keep some items then the points discount will remain on your order and apply to the items kept - [When can I redeem my points?](https://knix.kustomer.help/en_us/how-do-i-use-my-points-SkjofvTwA.md): You